General matters

Смотрите подробное пошаговое видео, как оплатить и посмотреть наши уроки.

Если все равно возникает сложность с входом в личный кабинет или просмотром уроков, обязательно напишите в отдел технической поддержки сайта support@enterclass.com  - мы работаем и в выходные дни!:)

All you need to do to start studying at one of our courses or buy a video masterclass is to click the black button ‘Buy course’. After that, you’ll see a window where you’ll need to enter a promocode for discount (if there is any special offer at the moment), and choose one of the following:

Attendee – it’s a person who is studying without feedback. An attendee’s home assignments are not reviewed by the teacher and they don’t get any teacher’s recommendations.

Student – it’s a person who gets feedback but can’t open the course lessons on their own. The access will be granted by the teacher after the home assignment is approved.

That’s it – you can proceed to checkout and start learning!

If there are no available seats on the course, you can click the ‘Add to favorites’ button. When there are available seats or some special offer starts, the information will be sent out to emails of the users who have added the course or masterclass to their wishlist.

Lessons are available in your account on our website immediately (except for marathons and live streams, for which, dates when the lessons are open are stated on the page of your purchase). Here is what you need to do in order to watch videos:

1. Go to www.enterclass.com. In the right-hand upper corner, click ‘Account’ – ‘Log in’.
2. In the window please enter your login (the email you’ve entered when paying). Click ‘Log In’.
3. After that, all you need to do is to choose the ‘My courses’ section.
4. Choose the course you need and there, watch the lesson or the part of the lesson that you need.

If it’s your first time on our website and you haven’t been registered at Enterclass, make sure you activate the link you will receive in an email with a subject ‘Account activation’. The email will be sent to the email you’ve entered at checkout. Remember that if you’ve forgotten your password, it always can be recovered!

If there are any troubles entering your personal account or watching the lessons, please email to our support team: support@enterclass.com. We work even at the weekends!

There is a free lesson from almost every expert (maybe even more than one, for example, Watercolor: rivers, mountains, trees, a free masterclass by Sergey Kurbatov), which can be watched by any registered user. There’s a link to the permanent selection of free lessons on the main page of the website.

If a person has just come to the website and wants to examine it, they can watch a video about the teacher / study program at the course or masterclass page. You don’t need to be registered for that.

Also, from time to time there are free live streams of masterclasses by artists, marathons, promo offers, during which there might be discounts and promocodes for video courses and masterclasses (sometimes the price might drop to a symbolic one).

A home assignment might get reviewed either instantly or withing two to three days. Enterclass experts are very responsible with their duties, so, when necessary, they might ask you to finalize or do over the home assignment, and they will make sure to explain what and how you should do to improve it.

If there are no available seats on the course for now, but you’re interested in it, you should register at the website and add the course to your favorites. When there are available seats or some special offer starts, the information will be sent out to emails of the users who have added the course or masterclass to their wishlist.

Also, you can follow our news in Enterclass profiles in any social media.

There are courses where you can choose whether you want to be an attendee or a student. Price varies slightly. How do you understand what suits you best?

A student is a person who presents their home assignments to the expert and gets feedback. Sometimes they will need to do over the home assignment. The next lesson will be opened by the teacher, a student is not able to skip a lesson or open them on their own. Also, a student communicates with their peers in a closed Facebook group, where they can ask for advice regarding supplies or techniques, compare their works to other’s, talk to the people who are further into the course or have already completed it, use the reference photos from the albums to create their own works, etc.

An attendee is a person who doesn’t get feedback and doesn’t hand in any home assignments. They can open the lessons on their own, being able to open all of them at once and use them in any order. They are more independent in their study, but, at the same time, their study is uncontrolled, so in case they don’t understand something, nobody is going to correct them.

So, for example, for a beginner artist or for somebody who’s just getting started with watercolors, it’s better to choose to be a student. For someone who has been painting professionally for a long time, but wants to learn specific watercolor techniques and tricks or how to paint a specific subjects (e.g. snow, clouds, etc.), being ‘An attendee’ will work.

Yes, we have organized the masterclasses by both Russian artists, such as Ilya Ibryaev, Sergey Kurbatov, Anna Ivanova, and foreign artists, such as David Chauvin. They have been held in our studio in Moscow. In the ‘Creative Work’ section, there is a separate subsection ‘Live masterclasses’, where you can see if there’s anything planned for the nearest future.

Also, information on ‘live’ masterclasses, training and plein airs gets posted to closed groups, where the students are already studying with the expert. Such events allow them to meet each other and the expert in person and improve their contact with each other, thus increasing the quality of their study.

Also, information on the time and place for live masterclasses, plein airs, trainings and seminars is published in our groups in social media.

Also, you can register on the website and add the course you’re interested in to your favorites. If there are any new offers regarding both online and ‘live’ masterclasses, you’ll get an email.

Of course, you can study without participating in the closed group, but the study process might become less comfortable and productive since it’s going to boil down to ‘I’ve watched the video’ – ‘I’ve done the assignment’ – ‘I’ve received the feedback’.

Closed group provides more opportunities for quality learning, since there:

• A common information space is created. Not only do students share their experience and thoughts on the lessons, but they also share their insights and findings, new reference photos for different subjects, information about the quality of materials (paper, paints, etc.) they use, discuss the matters of combination of different watercolor techniques and materials, etc. The teacher is also there with additional comments, answers to the students’ questions, thoughts on the issues being discussed.
• There is a zone for current development. In these groups, there are people who have just started studying, students who are in the middle of their study, and beginner artists who have already completed the course, so the direction where we’re going to is clear. Many students post their personal works using the techniques covered in the course, works from other masterclasses of the teacher, arrange for joint plein airs, etc.
• You can follow the dynamics of study. In relation to every class, there are home assignments of different students, which allows you to compare your works, to see dynamics of the study of a specific student and your own
• Information about new masterclasses or courses, special offers and promocodes is published in the closed group first
• There’s an opportunity to connect to support team of the website in a prompt manner and solve any issue in a matter of minutes
• The student can ask all their peers and the teacher any questions, ask for their advice regarding difficult issues

If you really want to maximize the quality of your study, it’s better to register and be involved in the group information and educational space. Registration on Facebook is free and after the course is over, you can just delete your account if you no longer need it.

There are Enterclass informational platforms in other social media.

The majority of our courses are made available for indefinite time. If your course is limited in time (marathon, live stream), you still can watch it multiple times during the fixed period. When necessary, you can extend the access to the videos or buy the indefinite access in the first place.

No, our students leave the group on their own if they want to. But more often than not, they stay as here they’re able to be the first to see the news, announcements of new courses and plein airs, promocodes for discounts to buy new masterclasses, or just discuss the topics of their choice.

It’s up to you whether to register on our website separately or not. When paying for any course or masterclass, you’ll need to enter your email address, and the personal account will be created automatically and it will be linked to that email.

Immediately, you’ll get an email confirming registration and later, an email confirming the purchase (where there’ll be all the details). Sometimes these emails go to spam and the person might have no idea that they’ve been registered.

In that case, all you have to do, is log into the website, click the ‘Account’ button and the ‘Forgot the password’ button, enter your email (being the login to your account) and recover your password.

After that you’ll be able to log in and study.

NB! If you’ve already been registered or paying in the cart, please enter the valid email. To this email, we’ll be sending you promocodes, information on awards and different discounts. Also, make sure you use the same email when making different purchases, to avoid creating duplicates of your accounts and being confused as to where everything is.
If you buy a masterclass or a course as a gift or by somebody’s request, you’ll need to enter the email of the person who’s going to use the course, not yours!