Technical matters

Вопросы пишите на support@enterclass.com

There could be several different reasons why a video course is not available:

• The new lesson is not available because the home assignment after the previous class hasn’t been approved by the teacher yet. Lessons are not made available automatically, the expert has to do that manually. If the home assignment has been approved, the lesson will be made available. If the home assignment needs some refinement, the lesson will be available only after you’ve done all the homework.
• The time for study has expired
• Technical issues

In any case, you can email to support@enterclass.con and solve the issue in question. Also, if the student is sick or planning to leave for several weeks when they won’t be able to study, they can notify the support team of the fact, so that they can freeze the access and extend it later.

Please write to support@enterclass.com describing your problem, your name and phone number. Technical support team will figure it out why you can’t attach the home assignment and tell you what you should do.

Home assignments don’t get reviewed immediately. A course includes the time for both doing the work itself and for waiting for feedback and, when necessary, to redo the assignment with reference to the expert’s comments. Enterclass experts are very responsible with their duties, so, when necessary, they might ask you to finalize or do over the home assignment and they will make sure to explain what and how you should do to improve it. A home assignment might get reviewed either instantly or withing two to three days.

If there’s no reply from the expert for long, you can ask them directly in the closed group for this course, where students and the expert are communicating, or email to support@enterclass.com.

Any questions regarding lessons (even previous ones!) should be asked in the current lesson and attached to the current home assignment. A teacher doesn’t go to the classes that have already been accepted, so they won’t be able to see any new questions published there.

Also, there are closed groups in social media (a separate group for every course) where the teacher and students communicate. Sometimes, it’s possible to get your question answered within a couple of minutes.

The issue in question says that chances are, the Internet connection is quite weak, since the art video is usually uploaded in rather large files. You can decrease the quality of the video. Naked eye won’t see the difference, but your computer will instantly get happier.

Here is how you can do it. In the right-hand lower corner of a video there’s a ‘gear’ button. When clicking it, you’ll see a menu where you can change the video resolution.

Also, issues with video playback can happen due to the following reasons:
- If the browser or video player in it are out of date;
- Some error in cash

In this case, clearing out your cash or downloading updates for the browser and player should be enough. You can do it even in an easier way – use a different browser.